Overview
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@unusualfashion.ng. Please note that returns will need to be sent to the following address: UnusualFashion Store, Sarah Adebowale Str, Ayobo, Lagos.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Nigeria, shipping your goods may take longer than expected.
You can always contact us for any return questions at returns@unusualfashion.ng.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10-15 business days have passed since we’ve approved your return, please contact us at returns@unusualfashion.ng
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item or for some other reasons, send us an email at returns@unusualfashion.ng and send your item to: UnusualFashion Store, Sarah Adebowale Str, Ayobo, Lagos.
Need help?
Contact us at contact@unusualfashion.ng for questions related to refunds and returns.